TERMS & CONDITIONS

Please note that by completing your reservation you confirm your acceptance of Playa 55's Terms & Conditions on behalf of all members of your party.

1.    RESERVATIONS

1.1.    All rates are listed in US-dollars. For the equivalent in your local currency, please check the current exchange rates

1.2.   To help avoid double bookings, our online system handles your reservation as a ‘Request to Book’. You will be sent an automated email confirming your request has been received for review. 

1.3.   Once we confirmed availability, we will hold your room and send an email prompting you to proceed with the payment for your reservation on-line. If payment hasn’t been received after 24 hours, the room will be released back for availability to other booking requests. If payment is received after the room has been released, we will complete the booking should the room still be available. If it is not, we will issue a full refund.

1.4.   Payments are required in full and treated as deposit, making them subject to our cancellation policy in regard to refunds, changes and/or other requests. Please read our cancellation policy below.

1.5.   Once your payment has been processed you will receive a ‘Booking Confirmation’  by email for your stay with us. Please present your confirmation in electronic or written form at the time of check-in.

1.6.   Room rates are automatically discounted per night when a reservation is made for 2-nights or more. 

1.7.   Rates falling within any of the high seasons (Christmas, New Years, Easter & Spring-Break) may increase during that time. All rates are subject to change without notice.

 

2.   CANCELLATIONS

2.1.   Cancellations made up to 30 days prior to your arrival date are eligible for a full refund.

2.2.   Cancellations made less than 30 days prior to your arrival date, no-shows or premature departures are not eligible for a refund.

2.3.   Cancellations for bookings falling within any of the high seasons (Christmas, New Years, Easter & Spring-Break) regardless of timeframe prior to your arrival date may not be eligible for refunds. 

2.4.   No refunds will be issued for cancellations due to circumstances beyond our control. These may include but are not limited to weather conditions, flight cancellations, accidents or sickness. Therefore we highly recommend for you to purchase Travel Insurance prior to your trip.

2.5.   At this time any approved refunds will be issued through PayPal and cannot be processed directly to a credit card or by bank transfer.

 

3.   CHECK-IN/OUT, LIABILITY & LIMITATIONS

3.1.    Our Guesthouse does not provide a 24 hour front desk. Therefore please make sure you provide us with your estimated time of arrival when you make your reservations. If you have not done so already or your timing has changed, we ask you to please send us an email and notify us.

3.2.    You can check-in after 15.00 hours (3pm) at the day of your arrival. If your room is ready before that time we are happy to check you in earlier. Sorry, we don’t have enough secured space to store luggage safely. We are not liable for any loss or damage of unattended luggage left on our premises. Latest check-in time is at 22.00 hours (10pm), so please be sure you arrange your travel connections accordingly.

3.3.   To cover any incidentals we collect a US -$100 deposit or the equivalent amount in Mexican Pesos at the time of check-in.

3.4.   All our accommodations allow for a maximum occupancy of 2 persons.

3.5.   Check-out is by 11.00 in the morning. When everything is in order you will be refunded the deposit collected at the time of check-in.

3.6.   Smoking in the rooms or balconies is strictly prohibited by law. The property is deemed a smoke free environment with smoking allowed only in designated smoking areas outside. 

3.7.    Any form of glass around the pool area is strictly prohibited by law.

3.8.   Our guesthouse is not designed to safely accommodate children under the age of 12. Minors 12 and older have to be checked in by and with a parent or legal guardian. Parents and legal guardians are responsible for all actions of minors while on our premises.

3.9.   Pets are not permitted. We may have our own dogs on the premises for guarding and security purpose. 

 

4. SECURITY & CODE OF CONDUCT

4.1.     For security reasons we lock our gates at 22.00 hours (10pm) and unlock them again at 7 in the morning. We have a night bell for both, entry or exit so please do not hesitate to use it.

4.2.     We expect you to practice common courtesy towards fellow guest. Please keep common showers and washrooms clean. When listening to personal entertainment please use your headphones or keep volume low. For the peace of others please refrain from loud or obnoxious behaviour.    

4.3.    Cooking in the rooms or anywhere else on the premises is strictly prohibited. We offer a small refrigerator in every room for storage of food & drinks.

4.4.    Unregistered guests are not permitted to use our amenities. If you have temporary visitors coming onto the premises please notify us. 

4.5.    Drunken or abusive behaviour will not be tolerated and may lead to expulsion without any refunds.

4.6.    Suspicion or discovery of gambling activities, prostitution, weapons or drugs will result in immediate expulsion without prior warning and without refunds. We may involve local authorities at our discretion.

4.7.    Any commercial use of photography or video of our premises without prior consent by Playa 55 is frowned upon. We kindly ask you to talk to and notify us if you have in mind to release your footage to any public media channel. 

 

Thank you

Playa 55 beach escape