TERMS & CONDITIONS

Please note that by completing your reservation you confirm your acceptance of Playa 55's Terms & Conditions on behalf of all members of your party.

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1. RESERVATIONS

1. All rates are listed in Mexican Pesos. For the equivalent in your local currency, please check the current exchange rates. 

2. To help avoid double bookings, our online system handles your reservation as a ‘Request to Book’. You will be sent an email confirming your request has been received for review. 

3. Once we confirmed availability, we will hold your room and send an email prompting you to proceed with the payment for your reservation on-line. If payment hasn’t been confirmed within 24 hours (1 hour for last minute bookings), the room will be released to be available for other booking requests. If payment is received after the room has been released, we will complete the booking should the room still be available. If it is not, we will approve a full refund (see 2.5 below).

4. Payments are required in full and treated as deposit, making them subject to our cancellation policy in regard to refunds, changes and/or other requests. (Please read our cancellation policy below.)

5. Once your payment has been processed you will receive a ‘Booking Confirmation’ by email for your stay with us. Please present your confirmation in electronic or written form at the time of check-in. Room rates are automatically discounted per night when a reservation is made for 2-nights or more. 

6. Rates and/or minimum stays falling within any of the high seasons (Christmas, New Years, Easter & Spring-Break) may increase during that time. All rates and/or minimum stays are subject to change without notice.

 

2. CANCELLATIONS

1. Cancellations made up to 14 days prior to your arrival date are eligible for a full refund.

2. Cancellations made less than 14 days prior to your arrival date, no-shows or premature departures are not eligible for a refund.

3. Cancellations for bookings falling within any of the high seasons (Christmas, New Years, Easter & Spring-Break) regardless of timeframe prior to your arrival date may not be eligible for refunds. 

4. Cancellations for multiple room-reservations of 3 or more under the same party, wether the reservations were made separately or together (such as workshop-groups or family vacation and similar) are eligible for a full refund up to 2 months prior to arrival, 50% refund up to 1 month prior and no refund past 1 month. 

5. No refunds will be issued for cancellations due to circumstances beyond our control. These may include but are not limited to weather conditions, flight cancellations, accidents or sickness. Therefore we highly recommend for you to purchase Travel Insurance prior to your trip.

6. Any approved refunds will be issued through the method they have been received by, minus any amounts due to fees, currency exchange or other applicable charges.

 

3. CHECK-IN/OUT, LIABILITY & LIMITATIONS

1. Our Guesthouse does not provide a 24 hour front desk. Therefore please make sure you provide us with your estimated time of arrival when you make your reservations. If you have not done so already or your timing has changed, we ask you to please send us an email to notify us.

2. You can check-in at or after 15.00 hours (3pm) at the day of your arrival. If your room is ready before that time we are happy to check you in earlier. Sorry, we don’t have enough secured space to store luggage safely. We are not liable for any loss or damage of unattended luggage left on our premises. Latest check-in time is at 22.00 hours (10pm), so please be sure you arrange your travel connections accordingly.

3. To cover any incidentals we collect a USD$100 deposit or mx$2000 Mexican Pesos at the time of check-in.

4. All our accommodations allow for a maximum occupancy of 2 guests - No exceptions.

5. Check-out is by 11.00 am. For check-outs past 11.00 a $25 USD late fee (respectively mx$500) may apply. When everything is in order you will be refunded the deposit collected at the time of check-out.

6. Smoking in the rooms and balconies is strictly prohibited. We focus on offering a smoke free environment and only tolerate smoking in designated areas outside. 

7. Any form of glass around the pool area is strictly prohibited by law.

8. We are an adult only guesthouse. Our premises are not designed to safely accommodate minors under the age of 18. 

9. Pets are not permitted. We may have our own dogs on the premises for guarding and security purpose. 

 

4. SECURITY & CODE OF CONDUCT 

1. For security reasons we lock our gates at 22.00 hours (10pm) and unlock them again at 7 in the morning. We have a night bell for both, entry or exit so please do not hesitate to use it.

2. We expect you to practice common courtesy towards fellow guest. Please keep common showers and washrooms clean. When listening to personal entertainment please use your headphones or keep volume low. For the peace of others please refrain from loud or obnoxious behavior.    

3. Cooking and food preparation in the rooms or anywhere else on the premises is strictly prohibited due to pest control and type of plumbing. We offer a small refrigerator in every room for storage of food & drinks.

4. Unregistered guests are not permitted to use our amenities or equipment unless approved. Approval depends on a variety of factors and is subject to a fee. If you have temporary visitors coming onto the premises please notify us prior to their arrival. 

5. Drunken or abusive behavior will not be tolerated and may lead to expulsion without any refunds.

6. Suspicion or discovery of gambling activities, prostitution, weapons or drugs will result in immediate expulsion without prior warning and without refunds.  We may notify local authorities at our discretion.

7. Any commercial use of photography or video of our premises without prior consent by Playa 55 is frowned upon. We kindly ask you to talk to and notify us if you have in mind to release your footage to any public media channel. 

 

Thank you

Playa 55 beach escape